FAQ

Frequently Asked Questions (FAQ)

How long does shipping take?

Within Germany: 2–4 working days

EU-wide: 4–8 working days

What payment methods are available?

You can pay by credit card, PayPal, Apple Pay or Klarna.

How does a return work?

Please send us an email to info@storysouq.eu – we will send you a return label and all further information.
You can also find further information under Returns & Exchanges .

Do you ship internationally?

Yes, we deliver within the EU and to selected international countries.

I have a question about my order.

Feel free to contact us using the contact form or by email. We usually respond within 1–2 business days.